Your main tasks and responsibilities
The Customer Service Coordinator ensures the efficiency of the Customer Service team and actively contributes to its activities by assessing and promoting the support services required by our customers. You will also be responsible for organizing and planning customer service activities.
This role demands flexibility, accuracy, dedication, and a commitment to (c)lean execution. Technical skills and/or an interest in technology are advantageous. You will thrive in a dynamic and exciting environment.
- Supporting the Customer Service operations in the EMEA Region.
- Manage the planning process of Service visits and our Field Service Engineers.
- Answer general inquiries about products and services.
- Receive and respond to customer complaints.
- Resolve issues related to customer service: deadlines, pricing, order details.
- Provide customers with information regarding equipment functionality and maintenance.
- Make recommendations to clients regarding equipment parts.
- Develop and maintain a network of service partners.
- Follow up with clients regarding after-sales service on purchased products and assess client satisfaction.
Your profile
For consideration, you must bring the following skills and behaviors to our team:
- Minimum MBO diploma in an administrative related field.
- Minimum 3 years of relevant experience.
- Fluency in French and English is required.
- Computer proficiency in email environments, MS Office, and preferably a planning tool; Salesforce experience is a plus.
- Solid understanding of Aftersales and Service operations (both internal and outsourced).
- Excellent communication skills.
- Strong planning, prioritization, and organizational skills.
- Proven experience in high-volume, fast-paced environments.
- Proactive and customer-oriented attitude.
- Ability to maintain a broad perspective (helicopter view) and work effectively as part of a team.
- The DRIVER mentality! You motivate your colleagues and customers by:
- Deliver on your promises’
- Respond — never leave a customer in limbo
- Impress by delighting our customers
- Value customers and partners
- Ease customer experience
- Respect — be courteous and smile.
Being a Premier Tech team member means playing with a global and diverse team. We celebrate team wins, big and small, by valuing the role that everyone has played in it.
Your contribution
Move fast. Speak up. Decide and own. Drive change. Exceed customer needs. These are some of the winning behaviors you’ll need for success at Premier Tech Systems and Automation.
